"I cannot send a message"
Check you are signed in. VoxBot does not chat anonymously, and a session can expire while a tab sits open.
If you are signed in and past your 20 free messages for the day, a message costs credits. With no credits left, top up or wait for tomorrow's free allowance.
"My build came back unfinished and I was not charged"
That is the system working as intended. A build has a finite output budget, and a very elaborate page can reach it before the file is closed. An unfinished build is never charged for.
Retrying the same brief usually hits the same ceiling. Ask for something simpler instead: fewer sections, or less animation.
"I cannot find the page VoxBot built me"
Builds are not in your gallery. They live in the chat that made them. Open the Files panel and switch it to Project if you are not sure which chat it was. See Finding your files again.
"My video never arrived"
Renders take minutes, not seconds, and a longer or higher-resolution take takes longer. Before paying to run it again, check your gallery: a render that outlived the chat's wait is often delivered there anyway, and re-running bills you a second time for something you already have.
A failed render is not charged. If you are unsure whether you were billed, ask VoxBot for your balance.
"My upload was refused"
Almost always size or format. Up to 5 images and 3 other files per message; images and PDFs 10 MB, PDFs up to 100 pages, text 1 MB, audio 100 MB, video 500 MB. See Sending files to VoxBot.
"It got a fact about AetherWave wrong"
Tell it so in the chat, and use the thumbs down on the reply. VoxBot answers platform questions from this knowledge base, and a reply that contradicts an article here is something the studio wants to know about.
"Answers feel shallow"
You are probably on Fast. Switch to Smart for anything long, structured or easy to get subtly wrong. It costs 3 credits a message instead of 1, and is included on the unlimited plans up to 200 messages a day.
Still stuck
Your Support Chat is always in your sidebar, and it cannot be moved or deleted.